"Just wanted to say thank you for the efficient and professional service. Really friendly and professional, followed up on EVERYTHING and Claire even went to the house to get a meter reading on the morning of the completion as i'd forgotten to with everything going on. Thanks again and thanks also to Ginny, Mike."
Date: 18 July, 2018
"As a seller I received clear and well-judged professional advice throughout the sale process. The service was friendly and attentive with regular reporting of progress to provide reassurance that all was under control. Highly recommended."
Date: 18 July, 2018
"From my initial contact with Manager Ginny Goddard through to the contract tracking services led by Zoe, I have to report that my experience with Maitlands has been one of an exemplary, highly skilled, professional, and dedicated agency. The weekly contract tracking call from Zoe or a member of the team definitely helped in making it feel that matters were being closely monitored for progress, or if not the reasons for any delays. Very innovative practice and very appreciated during what can be a very demanding time. I would highly recommend Maitlands and would use them again if needed in the future. Excellent service!"
Date: 10 July, 2018
"An outstanding team who made the sale of my property effortless. In particular, I would like to thank Lia, who led the negotiations of the sale. Her calm, friendly and knowledgeable approach eased any concerns that I had and nothing was too much trouble. Phone calls and emails were always responded to quickly. In addition, Zoe from the moving managers team ensured that regular communication was maintained and each step of the transaction was explained in detail. I have had dealings with other estate agents, but the service offered by Maitlands, particularly the Saltash branch is, by far, the best. Many thanks for your hard work, effort and professionalism."
Date: 28 June, 2018
"A very polite, friendly and helpful team. Everything was managed well and nothing was too much trouble. All those who dealt with us were very professional and approachable."
Date: 27 June, 2018
"Big thanks to Maitlands, especially Sophie, who made the process of selling our property very easy and straightforward. Every thing was handled in a friendly but professional way, and the process was well communicated throughout. Would highly recommend"
Date: 29 May, 2018
"I want to say a big thank to you and all of your team for your help, advice and professionalism in selling our property in Saltash. From day one you have made what could have been a very tricky process as straightforward as possible and we are both grateful to everyone in your Saltash office but also the chasing team who phoned us weekly with updates on the sale. We are so very grateful for everything you have done to help us on this journey. We would not hesitate to recommend you to our friends or anyone wishing to sell in the Saltash area as we have been incredibly impressed by all you have done."
Date: 28 May, 2018
"Very grateful to the whole team who made the purchase of our property stress-free and easy. Special thanks to Ginny Goddard, who showed us the house on a number of occasions, and went above and beyond to accommodate viewings, and ensure all our questions were answered. The whole team were completely delightful."
Date: 24 May, 2018
"Excellent service throughout our sale with Karen. She was very understanding and easy to talk to when we needed her. Everything went smoothly in the end and would use Maitlands in the future if we needed to."
Date: 14 May, 2018
"WOW ! I rang John on Monday am explaining that madly I had already bought a property STC & needed to sell urgently. John & Claire said you could start block viewings the next day. Indeed we had 5 viewers on Tuesday alone with many more wishing to view over the next 7 to10 days. Before midday on Wednesday we had a Full asking price offer ... I make that less than 60 hrs to sell ! ... WOW Kim my wife knew nothing about any of this until after the event ! but was bold over by the news. We have had a long & pleasent association with Maitlands staff over the years but this time you have all out shone yourselves not just with the sale but also with the care & thought you gave to Kim regarding her Dad`s Cancer & sad death. So many thanks to everyone that helped me make our rapid Purchase & Sale possible. I have finally been able to put Kim back where she desreves to be. Cheers James & Kim"
Date: 25 April, 2018
"A big thank you to Maitlands for the sale of our property. Helen Moore who dealt with our sale was brilliant and relentless at getting people in to view until an offer was accepted, is great with information and feed back and a pleasure to deal with from start to finish. Zoe Duke dealt with our sale from accepted offer to the day of exchange and was fantastic !!! The most helpful person you could ever ask for that you definitely need during this time. Thanks again"
Date: 13 April, 2018
"Very pleased with the professional approach, always willing to help and keep you updated. I would recommend Vicki and her team at Maitlands to anyone. Very pleasant to deal with."
Date: 1 April, 2018
"I could not thank Tommy and his team enough for everything they all did regarding selling our house and finding our dream family home with us. Thank you for all of your hard work and patience with us 3. It's not been an easy journey but we got there in the end. I cannot recommend Maitlands as a whole enough. Top estate agents! Once again, thank you!ð¡"
Date: 24 March, 2018
"We required an extremely fast sale to secure our onwards purchase. We walked into Maitlands on the Friday morning, photos were taken and our house was online later that day with viewings booked for Friday, Saturday and Sunday within a couple of hours. Less than 24 hours after we instructed Maitlands to sell our home we accepted an offer above the asking price. Vicky and the team have been great from start to finish with good communication to keep us updated when it's needed. We wouldn't hesitate to recommend Maitlands to anyone."
Date: 23 March, 2018
"I was promised a quick, efficient service and they delivered. All members of the team I came across were cheerful, positive and helpful. Done and dusted in six weeks."
Date: 22 March, 2018
"From the my partner and I putting our property on the market and finding our next home the Maitland's team were outstanding. They went above any beyond what we expected to help us secure our next house and sell our current one. We experienced a few issues during the process (as expected) and at each of these Maitland's updated us straight away and returned each time they had an update. I cannot recommend Maitland's highly enough, a truly great team who put us at ease and made the process almost stress free and made us feel like we were important and valued. If we ever decided to move again it would take something drastic for us to use any other estate agent. Special mention to Zoe who was outstanding, kept us updated throughout!!"
Date: 22 February, 2018
"We found Helen a very professional lady to work with, very informative about what was happening throughout the purchase of our property"
Date: 16 February, 2018
"Absolutely fantastic service from Sophie, exceeded our expections from start to finish. Sophie was very knowledgeable, very professional with the personal touch. Excellent overall service from Maitlands and will definitely be recommending and would use Maitlands if we were to move again."
Date: 1 February, 2018
"The most amazing service from Maitlands at Saltash and from Paul in the aftersales department, we are delighted with all they have done to sell our house."
Date: 21 January, 2018
"Was delighted with the service I received from start to finish, which was exceptionally quick! I received regular updates to keep me abreast of proceedings which was a godsend. Thank you"
Date: 15 December, 2017
"Local agents with the knowledge to market property to best advantage. Efficient, proactive, reliable & friendly service. A special thanks in particular to Helen, Nikki & Paul for whom nothing was too much trouble including overseeing critical stages & reporting to me on days off! Much appreciated. I would not hesitate to use again."
Date: 26 November, 2017
"Moving house can be stressful at the best of times but our move came about after the death of my mum so it was doubly so, and an emotional experience for me. I'm sure it must have showed at times but Tommy and the rest of the team involved were excellent. He talked us through the process when offers came in and got us a very good price. I'm very glad we went with Maitlands. The service was excellent, a communicative, professional, courteous team. Thank you one and all!"
Date: 23 November, 2017
"Having to move my 85 year old mum from her country home of 46 years to a bungalow in Plympton had 'nightmare' written all over it but Tommy's calming manner and super efficiency made our move very straightforward and stress free. I would recommend Maitlands and especially Tommy to anyone!"
Date: 18 October, 2017
"The successful sale of our house resulted from guidance and advise from Natalie and John, which proved to be totally accurate in all respects. The follow up support from other team members was so reassuring as they monitored development of the sale through all parties involved, bringing it to a satisfactory conclusion. If I had been as efficient as the Maitlands, Ivybridge Team this review would have been written 5 weeks ago. Thanks from Australia to all."
Date: 13 October, 2017
"We sold our house in May 2017. The sale was quite stressful, however the team at plympton were incredibly proffesional and not only did they offer excellent advice in their capacity as estate agents, but also offered supportive words when difficulties arose. Would highly recommend!"
Date: 6 September, 2017
"I was very impressed with Maitlands throughout the entire process. John was superb at keeping me updated with prospective properties and very accommodating for our long and last minute viewings as we were only down from Surrey for weekends. Zoe was excellent once our purchase was underway and really helped smoothed the process out, chasing when necessary and keeping everything on track. If there was a hold up, it got moving once Zoe got involved!"
Date: 5 September, 2017
"Tommy, Helen and Jeanette have been great. The personal, friendly, yet, professional service has helped all of our family. We did have to remove our house from the market as our circumstances changed. They have been very helpful, offering advise and putting us in touch with relevant companies. We would highly recommend them as a good company to use for buying or selling your home. Thank you."
Date: 20 August, 2017
"I have just bought my first house through Maitlands. I had put my requirements on various agents lists but had not seen anything that really did it for me. When Jeanette left a message on my phone I was at the point where I did not think I was going to find my requirements, but the house ticked all my boxes. I found Jeanette to be friendly and genuine. There were no sales tactics or pressure to make an offer. I was informed when I asked that there were a few other viewings booked and that the house was likely to sell within a week. The rest was up to me. Viewing time slots were decent and not rushed. I visited the house 4 times before I got the keys and Maitlands were happy to accommodate. There is also a great move service where you are given a weekly update on how your purchase is progressing. I had Zoe and she was really good as I always felt informed, and the whole process was really smooth. I would totally recommend Maitlands. All of the staff in the office are really nice, and were always happy to answer my questions or have a little chat or pat my dog!"
Date: 18 August, 2017
"We recently sold our house through Maitands & it was a very professional & completely stress free experience. Helen was our first point of contact & she was excellent. She explained the process to us & spent a great deal of time with us. The Plympton team arranged a huge number of viewings and Tommy was constantly in touch updating us. Once a sale was agreed the moving on team contacted us every week & chased up any queries we had. The whole process from the date Helen called to the day we moved out was just over 3 months. We thoroughly recommend them to anyone wanting to sell or buy a property."
Date: 14 August, 2017
"After viewing multiple properties all over plymouth, tommy was the first agent who stood out to me. He was engaging, professional and made us feel very comfortable. He kept in contact, we didn't have to chase him at all. He offered us sound advice and made sure we got the house! Then Zoe took over... wow!!! The level of care and communication from Zoe was incredible!! I have been so impressed with Zoe and the moving manager service that I have told everyone how amazing it has been!! Huge thank you to Zoe! She emailed, she called, she did all the chasing for us! We literally sat back and left it completely to her! Completely stress free!! Really impressed with the maitlands team! Here's to a happy life in our new home, thanks to you guys!"
Date: 1 August, 2017
"Absolutely the best service from Maitlands, so helpful, went above and beyond to help our transaction go smoothly. Would highly recommend."
Date: 30 June, 2017
"Mailtlands in Ivybridge gained a sale on our 4 bed house and worked incredibly hard to do this. I was not aware of the home move team (Zoe) and the work they did after the sale was agreed to make sure that the sale completed. Without their help I am sure the sale would have fallen through, they sorted out problems for other people in the chain and regularly kept us up to date. Well done to the whole team."
Date: 26 June, 2017
"Excellent service throughout the buying process. All staff encountered were efficient and extremely polite. Would highly recommend Maitlands. Thank you."
Date: 21 June, 2017
"So helpful. Put me straight in touch with a mortgage advisor and really made me feel like my wants for my first home were achievable. Friendly and helpful at every stage. Couldn't recommend either of them any more! Thanks so much!"
Date: 12 June, 2017
"Although having to manage the sale of my mother's house from abroad Jack Emmett and the Maitlands' team were very professional, available and rapidly provided me with information on developments. The house sold, for the asking price, in a very short time. Competent and professional, I have no hesitation in recommending their services."
Date: 30 May, 2017
"Whilst dealing with a representative from Maitlands we found that their customer service was excellent. In particular Sophie Morris did an excellent job keeping us informed throughout our purchase. I would recommend the Maitlands team to anyone."
Date: 17 May, 2017
"Sophie was extremely helpful with any question or issues. She arranged for the mundic block report and even managed to save me money. Great team would definitely use them again"
Date: 11 May, 2017
"I am so glad that I chose Maitlands!! I have just sold a property in Cole Lane Ivybridge that had leased solar panels and needed quite a lot of refurbishment. Despite this, Linda and John were so positive and enthusiastic and, to my surprise, sold the property really quickly with their honest, upbeat professionalism. Nothing was too much trouble and they kept me informed every step of the way and negotiated a great price for me. Following the sale Zoe's calls to update me on the legal process were brilliant. Very reassuring. I would have no hesitation in recommending this team; they were brilliant from the start to the end."
Date: 10 May, 2017
"I can't thank all the team at Maitlands enough for there hard work towards the purchase of our property. Their professionalism, communication and organisation has been second to none. I would highly recommend them and will definitely be using them again in the future."
Date: 9 May, 2017
"The whole team were really helpful in both helping me to initially sell a property and later helping me to find one. Lia especially has come on all the viewings with me and helped me and got me answers to any questions I had."
Date: 4 May, 2017
"I have bought and sold previous properties with Maitlands working closely with Vicky. Vicky was the reason I chose to use the expertise of Maitlands for the sale of my Home again. On this occasion, Tommy Newman looked after the details and he was an absolute star, and went above and beyond especially as I was no longer living in the area. I was always kept up to date on the progress of viewings and on how the sale was progressing once an offer had been accepted. I cannot praise the team more for their help and making the process much less stressful"
Date: 3 May, 2017
"What appeared to be a simple sell and buy chain, turned out to be more difficult than expected. Julie and Zoe dealt with us with the upmost proffesionalism even with the difficult circumstances presented within the chain. Thanks to the extra hard work and time put in by these two, we have finally got our completion date!! Thank you!"
Date: 27 April, 2017
"Having endured what has been a very stressful time of my life, the Team at Maitlands have been absolutely amazing. I'm convinced that the Sale would not have been completed if it wasn't for their dedication and professionalism. I am so glad they were there to help! From the Sales team a special mention to Charlie Green who was a massive help and on the Moving Managers team, Julie Hayman has been an absolute star, can't praise her high enough. Would recommend them to anyone!"
Date: 25 April, 2017
"I have recently purchased a property through Maitlands- Plympton. Tommy and Julie went above and beyond for me as a prospective purchaser. There were some issues along the way that meant the agents had to attend the property more than would have been expected, for different property and amenities checks. Tommy was very happy to work with my representatives and did a lot to make sure the process went as smoothly as possible. Julie too, kept things flowing well from the office, this allowed the process to be completed in good time. I would definitely consider look at purchasing through Maitlands in the future."
Date: 3 April, 2017
"I was tasked with selling my late parents house which was a rather emotional journey Initially Vicky looked after me having met my parents who both suffered from dementia ........she approached the task extremely professionaly and with heaps of empathy .....they didn't make her job easy at times ! When Vicky went on maternity leave Tommy took over her role and once again left me totally impressed . The sale was particularly long and stressful at times but I was kept in the loop at all times and nothing was too much trouble It's a heartbreaking thing to have to do when you loose your family saying goodbye to memories but Maitlands staff made sure I was taken care of right through to the completion Thank you for your professionalism and care"
Date: 31 March, 2017
"I have been extremely content with the attention to detail, professionalism and helpful advice given by Maitlands, resulting in a smooth sale during a quite short period of my house being on the market. Linda Parker is an impressive manager and representative of her company, and she ably leads an enthusiastic and knowledgeable team. They have been most helpful, especially given my absence abroad most of the time, between offering and closure. I am very grateful indeed to her and to John Allison. Also, the style and work of Claire Andrews and others in the Ivybridge office and the Moving Managers illustrate that Maitlands has a good system, employing, training and managing staff very effectively."
Date: 30 March, 2017
"I have just exchanged on my new property via Maitlands moving team and I can not recommend them highly enough. Right from start to finish next Weds on my completion! Julie I have dealt with mostly and she has been so thorough and helpful and really great to deal with. Nothing is too much trouble! I feel I can rely on her totally. I met Karen at my final viewing and she was delightful. So friendly and patient with me taking my time in there with more pics lol! From the young lad who originally showed me round and then with Julie & Karen; they have made me enjoy the whole experience!"
Date: 27 March, 2017
"Special mention must be made and credit given to Julie Hayman and John Allison who both went over and above when giving us help and guidance through the tricky task of selling our house. Even on completion day Julie was helping us along, a true ambassador for her profession. These two redeemed the whole experience with Maitlands. Prior to the sale being agreed, to a viewer Maitlands had previously introduced, we had made the decision to swap agents as we didn't feel Maitlands were being pro-active enough, or giving us the advice we needed to obtain a sale. Sale was only achieved after price reduced at our instigation."
Date: 21 March, 2017
"We were handled very courteously and professionally by the staff at Maitlands who were on hand to answer all our questions promptly and were always on time for the viewings we made. They were knowledgeable and professional."
Date: 21 March, 2017
"My name is Amanda Watson and I have been buying a property through Maitlands. The service I have received from Sophie has been excellent. She has kept me updated at all times and has been very efficient. She is cheerful and friendly and nothing is to much trouble. I would recommend Maitlands to anybody. It made purchasing a property less stressful because you were fully informed along the way."
Date: 3 March, 2017