"From the my partner and I putting our property on the market and finding our next home the Maitland's team were outstanding. They went above any beyond what we expected to help us secure our next house and sell our current one. We experienced a few issues during the process (as expected) and at each of these Maitland's updated us straight away and returned each time they had an update. I cannot recommend Maitland's highly enough, a truly great team who put us at ease and made the process almost stress free and made us feel like we were important and valued. If we ever decided to move again it would take something drastic for us to use any other estate agent. Special mention to Zoe who was outstanding, kept us updated throughout!!"
Date: 22 February, 2018
"We found Helen a very professional lady to work with, very informative about what was happening throughout the purchase of our property"
Date: 16 February, 2018
"Absolutely fantastic service from Sophie, exceeded our expections from start to finish. Sophie was very knowledgeable, very professional with the personal touch. Excellent overall service from Maitlands and will definitely be recommending and would use Maitlands if we were to move again."
Date: 1 February, 2018
"The most amazing service from Maitlands at Saltash and from Paul in the aftersales department, we are delighted with all they have done to sell our house."
Date: 21 January, 2018
"Was delighted with the service I received from start to finish, which was exceptionally quick! I received regular updates to keep me abreast of proceedings which was a godsend. Thank you"
Date: 15 December, 2017
"Local agents with the knowledge to market property to best advantage. Efficient, proactive, reliable & friendly service. A special thanks in particular to Helen, Nikki & Paul for whom nothing was too much trouble including overseeing critical stages & reporting to me on days off! Much appreciated. I would not hesitate to use again."
Date: 26 November, 2017
"Moving house can be stressful at the best of times but our move came about after the death of my mum so it was doubly so, and an emotional experience for me. I'm sure it must have showed at times but Tommy and the rest of the team involved were excellent. He talked us through the process when offers came in and got us a very good price. I'm very glad we went with Maitlands. The service was excellent, a communicative, professional, courteous team. Thank you one and all!"
Date: 23 November, 2017
"Having to move my 85 year old mum from her country home of 46 years to a bungalow in Plympton had 'nightmare' written all over it but Tommy's calming manner and super efficiency made our move very straightforward and stress free. I would recommend Maitlands and especially Tommy to anyone!"
Date: 18 October, 2017
"The successful sale of our house resulted from guidance and advise from Natalie and John, which proved to be totally accurate in all respects. The follow up support from other team members was so reassuring as they monitored development of the sale through all parties involved, bringing it to a satisfactory conclusion. If I had been as efficient as the Maitlands, Ivybridge Team this review would have been written 5 weeks ago. Thanks from Australia to all."
Date: 13 October, 2017
"We sold our house in May 2017. The sale was quite stressful, however the team at plympton were incredibly proffesional and not only did they offer excellent advice in their capacity as estate agents, but also offered supportive words when difficulties arose. Would highly recommend!"
Date: 6 September, 2017
"I was very impressed with Maitlands throughout the entire process. John was superb at keeping me updated with prospective properties and very accommodating for our long and last minute viewings as we were only down from Surrey for weekends. Zoe was excellent once our purchase was underway and really helped smoothed the process out, chasing when necessary and keeping everything on track. If there was a hold up, it got moving once Zoe got involved!"
Date: 5 September, 2017
"Tommy, Helen and Jeanette have been great. The personal, friendly, yet, professional service has helped all of our family. We did have to remove our house from the market as our circumstances changed. They have been very helpful, offering advise and putting us in touch with relevant companies. We would highly recommend them as a good company to use for buying or selling your home. Thank you."
Date: 20 August, 2017
"I have just bought my first house through Maitlands. I had put my requirements on various agents lists but had not seen anything that really did it for me. When Jeanette left a message on my phone I was at the point where I did not think I was going to find my requirements, but the house ticked all my boxes. I found Jeanette to be friendly and genuine. There were no sales tactics or pressure to make an offer. I was informed when I asked that there were a few other viewings booked and that the house was likely to sell within a week. The rest was up to me. Viewing time slots were decent and not rushed. I visited the house 4 times before I got the keys and Maitlands were happy to accommodate. There is also a great move service where you are given a weekly update on how your purchase is progressing. I had Zoe and she was really good as I always felt informed, and the whole process was really smooth. I would totally recommend Maitlands. All of the staff in the office are really nice, and were always happy to answer my questions or have a little chat or pat my dog!"
Date: 18 August, 2017
"We recently sold our house through Maitands & it was a very professional & completely stress free experience. Helen was our first point of contact & she was excellent. She explained the process to us & spent a great deal of time with us. The Plympton team arranged a huge number of viewings and Tommy was constantly in touch updating us. Once a sale was agreed the moving on team contacted us every week & chased up any queries we had. The whole process from the date Helen called to the day we moved out was just over 3 months. We thoroughly recommend them to anyone wanting to sell or buy a property."
Date: 14 August, 2017
"After viewing multiple properties all over plymouth, tommy was the first agent who stood out to me. He was engaging, professional and made us feel very comfortable. He kept in contact, we didn't have to chase him at all. He offered us sound advice and made sure we got the house! Then Zoe took over... wow!!! The level of care and communication from Zoe was incredible!! I have been so impressed with Zoe and the moving manager service that I have told everyone how amazing it has been!! Huge thank you to Zoe! She emailed, she called, she did all the chasing for us! We literally sat back and left it completely to her! Completely stress free!! Really impressed with the maitlands team! Here's to a happy life in our new home, thanks to you guys!"
Date: 1 August, 2017
"Absolutely the best service from Maitlands, so helpful, went above and beyond to help our transaction go smoothly. Would highly recommend."
Date: 30 June, 2017
"Mailtlands in Ivybridge gained a sale on our 4 bed house and worked incredibly hard to do this. I was not aware of the home move team (Zoe) and the work they did after the sale was agreed to make sure that the sale completed. Without their help I am sure the sale would have fallen through, they sorted out problems for other people in the chain and regularly kept us up to date. Well done to the whole team."
Date: 26 June, 2017
"Excellent service throughout the buying process. All staff encountered were efficient and extremely polite. Would highly recommend Maitlands. Thank you."
Date: 21 June, 2017
"So helpful. Put me straight in touch with a mortgage advisor and really made me feel like my wants for my first home were achievable. Friendly and helpful at every stage. Couldn't recommend either of them any more! Thanks so much!"
Date: 12 June, 2017
"Although having to manage the sale of my mother's house from abroad Jack Emmett and the Maitlands' team were very professional, available and rapidly provided me with information on developments. The house sold, for the asking price, in a very short time. Competent and professional, I have no hesitation in recommending their services."
Date: 30 May, 2017
"Whilst dealing with a representative from Maitlands we found that their customer service was excellent. In particular Sophie Morris did an excellent job keeping us informed throughout our purchase. I would recommend the Maitlands team to anyone."
Date: 17 May, 2017
"Sophie was extremely helpful with any question or issues. She arranged for the mundic block report and even managed to save me money. Great team would definitely use them again"
Date: 11 May, 2017
"I am so glad that I chose Maitlands!! I have just sold a property in Cole Lane Ivybridge that had leased solar panels and needed quite a lot of refurbishment. Despite this, Linda and John were so positive and enthusiastic and, to my surprise, sold the property really quickly with their honest, upbeat professionalism. Nothing was too much trouble and they kept me informed every step of the way and negotiated a great price for me. Following the sale Zoe's calls to update me on the legal process were brilliant. Very reassuring. I would have no hesitation in recommending this team; they were brilliant from the start to the end."
Date: 10 May, 2017
"I can't thank all the team at Maitlands enough for there hard work towards the purchase of our property. Their professionalism, communication and organisation has been second to none. I would highly recommend them and will definitely be using them again in the future."
Date: 9 May, 2017
"The whole team were really helpful in both helping me to initially sell a property and later helping me to find one. Lia especially has come on all the viewings with me and helped me and got me answers to any questions I had."
Date: 4 May, 2017
"I have bought and sold previous properties with Maitlands working closely with Vicky. Vicky was the reason I chose to use the expertise of Maitlands for the sale of my Home again. On this occasion, Tommy Newman looked after the details and he was an absolute star, and went above and beyond especially as I was no longer living in the area. I was always kept up to date on the progress of viewings and on how the sale was progressing once an offer had been accepted. I cannot praise the team more for their help and making the process much less stressful"
Date: 3 May, 2017
"What appeared to be a simple sell and buy chain, turned out to be more difficult than expected. Julie and Zoe dealt with us with the upmost proffesionalism even with the difficult circumstances presented within the chain. Thanks to the extra hard work and time put in by these two, we have finally got our completion date!! Thank you!"
Date: 27 April, 2017
"Having endured what has been a very stressful time of my life, the Team at Maitlands have been absolutely amazing. I'm convinced that the Sale would not have been completed if it wasn't for their dedication and professionalism. I am so glad they were there to help! From the Sales team a special mention to Charlie Green who was a massive help and on the Moving Managers team, Julie Hayman has been an absolute star, can't praise her high enough. Would recommend them to anyone!"
Date: 25 April, 2017
"I have recently purchased a property through Maitlands- Plympton. Tommy and Julie went above and beyond for me as a prospective purchaser. There were some issues along the way that meant the agents had to attend the property more than would have been expected, for different property and amenities checks. Tommy was very happy to work with my representatives and did a lot to make sure the process went as smoothly as possible. Julie too, kept things flowing well from the office, this allowed the process to be completed in good time. I would definitely consider look at purchasing through Maitlands in the future."
Date: 3 April, 2017
"I was tasked with selling my late parents house which was a rather emotional journey Initially Vicky looked after me having met my parents who both suffered from dementia ........she approached the task extremely professionaly and with heaps of empathy .....they didn't make her job easy at times ! When Vicky went on maternity leave Tommy took over her role and once again left me totally impressed . The sale was particularly long and stressful at times but I was kept in the loop at all times and nothing was too much trouble It's a heartbreaking thing to have to do when you loose your family saying goodbye to memories but Maitlands staff made sure I was taken care of right through to the completion Thank you for your professionalism and care"
Date: 31 March, 2017
"I have been extremely content with the attention to detail, professionalism and helpful advice given by Maitlands, resulting in a smooth sale during a quite short period of my house being on the market. Linda Parker is an impressive manager and representative of her company, and she ably leads an enthusiastic and knowledgeable team. They have been most helpful, especially given my absence abroad most of the time, between offering and closure. I am very grateful indeed to her and to John Allison. Also, the style and work of Claire Andrews and others in the Ivybridge office and the Moving Managers illustrate that Maitlands has a good system, employing, training and managing staff very effectively."
Date: 30 March, 2017
"I have just exchanged on my new property via Maitlands moving team and I can not recommend them highly enough. Right from start to finish next Weds on my completion! Julie I have dealt with mostly and she has been so thorough and helpful and really great to deal with. Nothing is too much trouble! I feel I can rely on her totally. I met Karen at my final viewing and she was delightful. So friendly and patient with me taking my time in there with more pics lol! From the young lad who originally showed me round and then with Julie & Karen; they have made me enjoy the whole experience!"
Date: 27 March, 2017
"Special mention must be made and credit given to Julie Hayman and John Allison who both went over and above when giving us help and guidance through the tricky task of selling our house. Even on completion day Julie was helping us along, a true ambassador for her profession. These two redeemed the whole experience with Maitlands. Prior to the sale being agreed, to a viewer Maitlands had previously introduced, we had made the decision to swap agents as we didn't feel Maitlands were being pro-active enough, or giving us the advice we needed to obtain a sale. Sale was only achieved after price reduced at our instigation."
Date: 21 March, 2017
"We were handled very courteously and professionally by the staff at Maitlands who were on hand to answer all our questions promptly and were always on time for the viewings we made. They were knowledgeable and professional."
Date: 21 March, 2017
"My name is Amanda Watson and I have been buying a property through Maitlands. The service I have received from Sophie has been excellent. She has kept me updated at all times and has been very efficient. She is cheerful and friendly and nothing is to much trouble. I would recommend Maitlands to anybody. It made purchasing a property less stressful because you were fully informed along the way."
Date: 3 March, 2017
"What great personal service. From the minute we met vicky and she knew the right person for our house to the last day of exchanging contracts Sophie was fantastic as well. We would highly recommend maitlands for their professional and friendly service."
Date: 16 February, 2017
"The service I received from the team and especially Robyn had been fantastic. Robyn went out of her way to reassure and support the sale of my property often after hours of work. Her patience and positive attitude kept me sane in a stressful process I would not hesitate to recommend Robyn and Maitlands to anyone moving house. Many thanks."
Date: 15 February, 2017
"We sold our house through Maitlands Ivybridge and we dealt mostly with Linda and Claire, but also their colleagues. Linda and Claire are very professional and know their stuff, but they are also very warm, friendly and kind. They did all our house viewings, and we sold our property in less than a week. They were excellent with our dog Kenco and made sure he was ok when people were being shown round. They also dealt with the surveyors when we were unable to. They kept us well informed throughout the whole process which can be very daunting. I would not hesitate to recommend Maitlands Ivybridge. Ask for Linda."
Date: 15 February, 2017
"All the staff at Ivybridge branch were fantastic helping with our sale. Once we had an offer on our house Zoe took over. She was incredible. The house we purchased proved difficult to exchange contracts. Zoe phoned and chased everyone on our behalf. She went the extra mile to help and did more than was required of an Estate Agent . We think she was as delighted as we were when contracts were signed less than a week before the move. Without the work she did on our behalf we doubt we would have moved into our new home."
Date: 4 January, 2017
"As a foreigner, though I know nothing about the selling procedures of my property, I walked in the Maitlands Plymouth branch, I felt very comfortable to understand the procedures of selling, because of the professional staff. Especially Miss Robyn Ball, her experience and professionalism in this field is very high standard, she looks after my case with much care because of my language barrier. From the first beginning to the completion of sale, her work is brilliant. Thank you Robyn !"
Date: 3 January, 2017
"Robyn pulled out all the stops to get people interested in a very difficult property and to keep them interested throughout the convoluted process of selling a shared ownership property. Well done and thank you."
Date: 14 December, 2016
"The team were a valued connection to the actual buyers and sellers which is subtly different to the solicitor to solicitor channel."
Date: 14 December, 2016
"I would just like to say thankyou, a big thankyou to Zoe , for the aftercare and effort we received from her, for the moment it got passed over for her to look after we were treated so well. She kept us informed throughout the whole purchase. It was a hard and stressful time for us and she did her up most to make sure everything worked out the way it should have. It almost felt like we were the only clients she had because she dedicated her time to us so well it made us feel so valued as customers. We certainly would not be in our new home if it wasn't for Zoe. So thankyou so much, There is not enough thanks in the world to explain how grateful we are."
Date: 8 December, 2016
"Jack was very likeable and professional and of 4 quotes he was the only person who was not too 'full on'! This personality set him up well to be able to handle the sale well. Subsequently, the remainder of the sales process was a bit more average, in terms of being unclear about what was going on. In particular I would recommend not opting for the 'recommended conveyancer', which is simply a way of the estate agents generating a finder fee from the conveyancer but in my case the recommended conveyancers were rude, unresponsive, and the sale was close to falling through on completion day. I was close to asking to have the 'finder fee' refunded to me but in the end didn't want any further communications as it was a headache!"
Date: 21 November, 2016
"I had two valuations, one from Connells and the other from Maitlands. Connells gave a high valuation, and when I didn't sign with them, kept pestering me with phone calls. From the first contact I had with Natalie when she came to value my mother's property right up to completion day Maitlands Ivybridge have been helpful, knowledgeable and went the extra mile. If all estate agents were like this moving would be an enjoyable pastime! John Allison was the person I had most contact with once a buyer had been found. He kept me regularly updated and informed. As I don't live in the area I had a limited amount of time to clear the property. John listed items for sale on Facebook and, in my absence, facilitated the sale of the washing machine. John helped me moving items, getting the loft emptied and then on completion day when my car was full, he put things in his car and took them to store in a friend's garage! He really went the extra mile and I cannot stress how brilliant Maitlands Estate agents are."
Date: 20 November, 2016
"Maitlands Plympton made buying our first house a very smooth and easy process. They were always at the end of the phone or email and were very quick to deal with enquiries. The agents who showed us properties were knowledgable and not pushy, allowing us to view at our own pace. The dedicated buying team pushed everything through very quickly for us once we had our offer accepted and worked with our solicitors take make the move as easy as possible. We had a very short timeframe from having an offer accepted to when we needed to complete due to having to move out of our rented property and the team at Maitlands made that happen for us. We will certainly be using Maitlands when we come to move in the future and I can't recommend them highly enough."
Date: 16 November, 2016
"Robyn has been fantastic. She has been informative, professional and enthusiastic. I can't say thank you enough for the time and energy she has put into helping me through the buying process!"
Date: 16 November, 2016
"Thanks for all your help Robyn. Any questions I had during the purchase Robyn answered immediately and was very approachable. Thanks to Maitlands for helping to make the purchase as smooth as possible."
Date: 10 November, 2016
"We are in the process of buying a property through Maitlands Ivybridge. We have found the whole team extremely helpful and proactive. We have been assisted in the main by John Allinson who has been courteous and flexible at all times. He has been respectful and knowledgeable. The team worked hard to secure the property we are now buying and I would not hesitate to recommend the whole team ."
Date: 25 October, 2016
"we came to Maitlanda after being let down by the poor service at Connells. I wish we had come to you the first time. Julie was absolutely fantastic and so helpful and friendly. She also kept us informed every step of the way and was very knoewledgable in her job. My wife and I are absolutely delighted with the ongoing service we received from day one and would recommend Julie Hayman and Maitlands without hesitation. Thank you again"
Date: 21 October, 2016