"Being a first time buyer the thought of spending the time and money to buy a house can be an incredibly overwhelming and confusing time, many places can be intimidating and use cheap tricks to try and hype up the property or price you are willing to pay on a house. But not at Maitlands. Every step of the way we felt that Karen and the team had our best interests at heart. Even when there was bad news Karen went out of her way to make sure that we were looked after and that we knew what was happening next with the purchase. If ever I have to buy another house I will come back to maitlands every time. I could not recommend the service more. I only hope that they continue to thrive and flush out seedier competition"
Date: 16 April, 2019
"I cannot fault the support that was given by Karen and the team at Maitlands. I had an incredibly difficult sale and their support, knowledge and professionalism went above and beyond. They were always there to take calls, knew what they were talking about, calmed the situation and offered advice that could only be given by those with many years' experience. What estate agent do you know that would offer to go out at 5.30 pm on a Friday to do an additional viewing for a property that they'd already sold just for the seller's peace of mind? Well, Karen did! As great as Karen is, I'm sure she wouldn't be quite as fabulous if she didn't have a wonderful team working alongside her. There are plenty of estate agents out there that should take a leaf out of their book. Thank you Maitlands and Karen in particular."
Date: 29 March, 2019
"What can I say about the service we have had from Maitlands Plympton, other than it has been outstanding from start to finish. Professional, organised, dedicated, reliable and straight forward to deal with in every way. Both Karen and Charlotte have been exceptional in marketing and the process of selling our property. Everyone at Maitlands has been positive and passionate about what they do, thank you for making a complicated thing much easier."
Date: 5 March, 2019
"The whole team at Maitlands provided an excellent service, throughout a rather roller-coaster process. They provided expert advice and helped us, as executors of our late fathers property, to deal with everything in a timely and sympathetic manner. We welcomed the use of emailed feedback, which was really helpful, and were kept up to date throughout, making it as easy for us as possible."
Date: 25 January, 2019
"We swapped to maitlands after being with another agent for over 9 months! Right from the start Karen was honest and straightforward to deal with! Viewings on the property we were selling were managed effectively and feedback always given! I'd recommend maitlands to anyone and if we were to move again I'd certainly use their services!"
Date: 24 January, 2019
"I switched to Maitlands after feeling let down by another Agent. From the outset Karen presented as open and honest about the service she would provide. She made no apologies for the fee charged for sole agency as she said it would reflect in the level of service provided. She has not disappointed in that respect. I was notified of all viewings (my property was empty so important to me) and received feedback soon after. Once the sale was agreed Karen has ensured the legal process moved forward at a good pace through her communication between buyers solicitor and myself. Karen has done much to restore my faith in Estate Agents and worth every penny of her Agents fee, I would not hesitate in using her services again. Thanks Karenyou lived up to your promise."
Date: 24 January, 2019
"Karen from Maitlands couldn't do enough for myself and my partner - as first time buyers we were pretty clueless. Karen went above and beyond expectations in order to get us to completion. We had several viewings which were booked quickly and easily. All staff are very professional, friendly and happy to go that extra mile to help Maitlands clients. Highly recommend them when homebuying."
Date: 23 January, 2019
"We have bought 1 house and sold 2 through this agent. Faultless service on all 3 transactions, they called every week to give updates on progress, and were always available to answer any questions. Valuations on both the properties we sold were realistic and accurate, they each sold for the exact asking price. These guys even helped with the little things like photocopying documents and providing contact details for local contractors that you sometimes need to correct issues that arise when selling a property. The in house independent mortgage adviser, Barry, is a great help too. We have no intention of moving again anytime soon but if we did the only agent we would deal with is Maitlands, they are simply the best in the area."
Date: 10 January, 2019
"So many people have said to me that moving is one of the most stressful things you'll ever do. Luckily for me and my partner we chose great agents. This team of people have been great. Both Lewis, Jack among others who assisted with viewings have been fantastic. Always getting feedback and a continuous flow of viewings made us confident we chose the right agent. I've got to give Louisa a shout out. She handled with our house after an offer was accepted and she assisted us right up to contracts exchanged. Louisa has been phonominal. Words can't describe how far being kept in the loop goes. Put it this way I've never had to call anyone from Maitlands to ask what's going on. As I'm thinking something, they're calling. A modern yet traditional company, a true pleasure to deal with."
Date: 24 December, 2018
"Fantastic level of support, really sensible advice. A totally different experience from the agents I was with before. Many thanks."
Date: 4 December, 2018
"After having received very non-personal and unprofessional service with another estate agents, where the property eventually fell through, my whole view was knocked. I then went onto purchase a new property through Maitlands where we were met by Sophie. My whole perspective was changed! Sophie was absolutely fantastic and couldn't have been a better person to deal with. Maitlands as a whole was an absolute pleasure to deal with and kept us updated throughout the process with calls and e-mails. Everything was just much smoother and overall a great experience. We are now in our first home and very happy, thank you Maitlands and Sophie in particular!"
Date: 22 November, 2018
"I have been 100% happy with the service that I have received from Maitlands and all of their staff from day one. Everybody that I spoke to has always been friendly, efficient, knowledgeable and patient. I would definitely work with Maitlands again."
Date: 19 November, 2018
"I could not be happier with the staff and support from Maitlands. We bought a property from this estate agent and they have been fantastic from day one. There have been lots of issues, through no fault of Maitlands, of which the staff have problem solved and liaised with all. I would definitely chose this estate agent, should we move again and would recommend to everyone."
Date: 12 November, 2018
"Did everything they could to get the best price even though the original sale fell through. Very tenacious to get our sale"
Date: 8 November, 2018
"Really helpful estate agents, even though the FHTB was difficult. I would definitely recommend Nikki and Maitlands for all future buyers."
Date: 8 November, 2018
"Recently sold my house through this great team, the communication and professionalism was outstanding from day 1. Viewings booked were well prepared and relevant so the feedback was useful. I was most impressed with the after sales care from the point of offer I was expecting to go on alone but Maitlands were all over it until completion had been achieved. Stress free! Many thanks to Karen, Tommy, Zoe, Nikki and Helen."
Date: 8 November, 2018
"The whole Team stayed as enthusiastic throughout, even after lots of viewings and no sale. Particular mention to Alex who is very honest and professional and Carol who is just lovely at the same time as being professional. 4 property sales/purchases in last 5 years all through Maitlands and will go back"
Date: 7 November, 2018
"Thank you to Maitlands in Plymouth and I think it was Zoe for keeping me updated every week with progress to a long buying process due to unforeseen circumstances with a third party. The lady kept my spirits up and phoned without fail every week with an update which I appreciated. Everyone I have dealt with have been very professional and friendly and I would definitely recommend this company and will use them again in the future."
Date: 27 October, 2018
"Very pleased with the way we were regularly updated . Every effort seemed to be made to drive the matter to a satisfactory conclusion. Staff enthusiastic , tenacious and courteous."
Date: 25 October, 2018
"Lia and her team helped us to purchase a fantastic property in Saltash. They were very knowledgeable and couldn't have been more helpful. I wouldn't hesitate to recommend Lia and the team in the future."
Date: 23 October, 2018
"First class service from all the team at Maitlands Plympton. From being able to offer Sunday and late afternoon viewings. They helped with every step of purchasing with constant updates, I dont think anyone could possibly have done anymore to help make the process any smoother or less stressful. Would highly recommend."
Date: 23 October, 2018
"I would also like to nominate Sophie Newman for 5 stars. All the staff that i had dealings with in the Saltash office were very welcoming and helpful. My mother's house has taken a long time to sell and the staff were always encouraging and positive even when I was about to give up ! Many thanks Maitlands. I will recommend you but sadly as I a am not local to Saltash it maybe difficult !"
Date: 19 October, 2018
"Where to start, the level of service from start too finish was excellent. We sold two properties with Maitlands Plympton. As we were overseas they dealt with absolutely everything. Liaising with the letting agents as well as regular updates through email and telephone. If you want a high quality service at an affordable price then look no further. They really offer a level of service second to none."
Date: 8 October, 2018
"I would recommend Maitlands of Plympton reason for this they all strive to get the best out for sellers and buyers, And are best placed to sale a property in the Plympton area and would definitely use them again if we needed."
Date: 8 October, 2018
"The team at Maitlands were very professional and knowledgeable. They kept us informed on the progress of the sale on a regular basis and Sophie was particularly helpful in finding a tradesman to carry out some work requested by our buyer."
Date: 21 September, 2018
"Jack has been the epitome of professionalism throughout our property search and purchase in Plymouth. He's always polite, efficient and helpful - even to the point of answering emails long after hours and arranging second viewings at very short notice. Couldn't have asked for better help."
Date: 13 September, 2018
"Maitlands have been brilliant in the sale of my house. Alex and the awesome team in Saltash have great local knowledge and are always there with any help that may be needed. Definitely the best estate agents I have experienced!"
Date: 13 September, 2018
"Just wanted to say thank you for the efficient and professional service. Really friendly and professional, followed up on EVERYTHING and Claire even went to the house to get a meter reading on the morning of the completion as i'd forgotten to with everything going on. Thanks again and thanks also to Ginny, Mike."
Date: 18 July, 2018
"As a seller I received clear and well-judged professional advice throughout the sale process. The service was friendly and attentive with regular reporting of progress to provide reassurance that all was under control. Highly recommended."
Date: 18 July, 2018
"From my initial contact with Manager Ginny Goddard through to the contract tracking services led by Zoe, I have to report that my experience with Maitlands has been one of an exemplary, highly skilled, professional, and dedicated agency. The weekly contract tracking call from Zoe or a member of the team definitely helped in making it feel that matters were being closely monitored for progress, or if not the reasons for any delays. Very innovative practice and very appreciated during what can be a very demanding time. I would highly recommend Maitlands and would use them again if needed in the future. Excellent service!"
Date: 10 July, 2018
"An outstanding team who made the sale of my property effortless. In particular, I would like to thank Lia, who led the negotiations of the sale. Her calm, friendly and knowledgeable approach eased any concerns that I had and nothing was too much trouble. Phone calls and emails were always responded to quickly. In addition, Zoe from the moving managers team ensured that regular communication was maintained and each step of the transaction was explained in detail. I have had dealings with other estate agents, but the service offered by Maitlands, particularly the Saltash branch is, by far, the best. Many thanks for your hard work, effort and professionalism."
Date: 28 June, 2018
"A very polite, friendly and helpful team. Everything was managed well and nothing was too much trouble. All those who dealt with us were very professional and approachable."
Date: 27 June, 2018
"Big thanks to Maitlands, especially Sophie, who made the process of selling our property very easy and straightforward. Every thing was handled in a friendly but professional way, and the process was well communicated throughout. Would highly recommend"
Date: 29 May, 2018
"I want to say a big thank to you and all of your team for your help, advice and professionalism in selling our property in Saltash. From day one you have made what could have been a very tricky process as straightforward as possible and we are both grateful to everyone in your Saltash office but also the chasing team who phoned us weekly with updates on the sale. We are so very grateful for everything you have done to help us on this journey. We would not hesitate to recommend you to our friends or anyone wishing to sell in the Saltash area as we have been incredibly impressed by all you have done."
Date: 28 May, 2018
"Very grateful to the whole team who made the purchase of our property stress-free and easy. Special thanks to Ginny Goddard, who showed us the house on a number of occasions, and went above and beyond to accommodate viewings, and ensure all our questions were answered. The whole team were completely delightful."
Date: 24 May, 2018
"Excellent service throughout our sale with Karen. She was very understanding and easy to talk to when we needed her. Everything went smoothly in the end and would use Maitlands in the future if we needed to."
Date: 14 May, 2018
"WOW ! I rang John on Monday am explaining that madly I had already bought a property STC & needed to sell urgently. John & Claire said you could start block viewings the next day. Indeed we had 5 viewers on Tuesday alone with many more wishing to view over the next 7 to10 days. Before midday on Wednesday we had a Full asking price offer ... I make that less than 60 hrs to sell ! ... WOW Kim my wife knew nothing about any of this until after the event ! but was bold over by the news. We have had a long & pleasent association with Maitlands staff over the years but this time you have all out shone yourselves not just with the sale but also with the care & thought you gave to Kim regarding her Dad`s Cancer & sad death. So many thanks to everyone that helped me make our rapid Purchase & Sale possible. I have finally been able to put Kim back where she desreves to be. Cheers James & Kim"
Date: 25 April, 2018
"A big thank you to Maitlands for the sale of our property. Helen Moore who dealt with our sale was brilliant and relentless at getting people in to view until an offer was accepted, is great with information and feed back and a pleasure to deal with from start to finish. Zoe Duke dealt with our sale from accepted offer to the day of exchange and was fantastic !!! The most helpful person you could ever ask for that you definitely need during this time. Thanks again"
Date: 13 April, 2018
"Very pleased with the professional approach, always willing to help and keep you updated. I would recommend Vicki and her team at Maitlands to anyone. Very pleasant to deal with."
Date: 1 April, 2018
"I could not thank Tommy and his team enough for everything they all did regarding selling our house and finding our dream family home with us. Thank you for all of your hard work and patience with us 3. It's not been an easy journey but we got there in the end. I cannot recommend Maitlands as a whole enough. Top estate agents! Once again, thank you!ð¡"
Date: 24 March, 2018
"We required an extremely fast sale to secure our onwards purchase. We walked into Maitlands on the Friday morning, photos were taken and our house was online later that day with viewings booked for Friday, Saturday and Sunday within a couple of hours. Less than 24 hours after we instructed Maitlands to sell our home we accepted an offer above the asking price. Vicky and the team have been great from start to finish with good communication to keep us updated when it's needed. We wouldn't hesitate to recommend Maitlands to anyone."
Date: 23 March, 2018
"I was promised a quick, efficient service and they delivered. All members of the team I came across were cheerful, positive and helpful. Done and dusted in six weeks."
Date: 22 March, 2018
"From the my partner and I putting our property on the market and finding our next home the Maitland's team were outstanding. They went above any beyond what we expected to help us secure our next house and sell our current one. We experienced a few issues during the process (as expected) and at each of these Maitland's updated us straight away and returned each time they had an update. I cannot recommend Maitland's highly enough, a truly great team who put us at ease and made the process almost stress free and made us feel like we were important and valued. If we ever decided to move again it would take something drastic for us to use any other estate agent. Special mention to Zoe who was outstanding, kept us updated throughout!!"
Date: 22 February, 2018
"We found Helen a very professional lady to work with, very informative about what was happening throughout the purchase of our property"
Date: 16 February, 2018
"Absolutely fantastic service from Sophie, exceeded our expections from start to finish. Sophie was very knowledgeable, very professional with the personal touch. Excellent overall service from Maitlands and will definitely be recommending and would use Maitlands if we were to move again."
Date: 1 February, 2018
"The most amazing service from Maitlands at Saltash and from Paul in the aftersales department, we are delighted with all they have done to sell our house."
Date: 21 January, 2018
"Was delighted with the service I received from start to finish, which was exceptionally quick! I received regular updates to keep me abreast of proceedings which was a godsend. Thank you"
Date: 15 December, 2017
"Local agents with the knowledge to market property to best advantage. Efficient, proactive, reliable & friendly service. A special thanks in particular to Helen, Nikki & Paul for whom nothing was too much trouble including overseeing critical stages & reporting to me on days off! Much appreciated. I would not hesitate to use again."
Date: 26 November, 2017
"Moving house can be stressful at the best of times but our move came about after the death of my mum so it was doubly so, and an emotional experience for me. I'm sure it must have showed at times but Tommy and the rest of the team involved were excellent. He talked us through the process when offers came in and got us a very good price. I'm very glad we went with Maitlands. The service was excellent, a communicative, professional, courteous team. Thank you one and all!"
Date: 23 November, 2017
"Having to move my 85 year old mum from her country home of 46 years to a bungalow in Plympton had 'nightmare' written all over it but Tommy's calming manner and super efficiency made our move very straightforward and stress free. I would recommend Maitlands and especially Tommy to anyone!"
Date: 18 October, 2017